As of April 1, 2014, all of the 189 Tricare Service Centers (TSCs) will be closed permanently.
This means that any issues you experience with Tricare from billing to changing your primary care manager (PCM) will need to be made via one of their toll-free numbers or the self service option on their website.
If you prefer to handle the issues in person, you’re about to be out of luck!
Why They’re Closing
The change is coming in an effort to save money. According to some sources, by closing the centers staffed by contractors, thy expect to save $50 million annually.
For my family, we have become very accustomed to using the 1-800 number. Last year, I incurred quite a bit of medical expense due to a serious series of health issues. I never once set foot in a Tricare Service Center and found the 1-800 and self service portal online to be sufficient to handle my issues (mainly with billing).
How about you? Will this change cause an inconvenience for your family? Do you feel like this could affect your overall access to answers about Tricare?
TRICARE Toll-Free Phone Numbers by Region
For future reference, here are the Tricare toll-free numbers that you will need to begin using as of April 1.
Be sure to PIN this graphic for easy future reference.
South Region: 1-800-444-5445
North Region: 1-877-874-2273 (1-877-TRICARE)
West Region: 1-877-988-9378 (1-877-988-WEST)
*I guess they decided the south didn’t need an acronym for their phone number! haha
For overseas numbers, please click here to find your phone number by country.